Manage My Account


Welcome to the Y. Our online account management and registration site allows you to:

  • Update your contact information
  • Schedule payments
  • Change billing information
  • Join the Y
  • Register for programs

Please review the instructions below before beginning the process of setting up your online account.

Click here to access your account.

Online Account Management Instructions

 

  1. Click the middle box “Find My Account” option
  2. Enter the last name, birthdate (MM/DD/YYYY format), and zip code associated with your YMCA account record and click submit to find your account. This system only searches adult information. If registering a child for a program, please search for the responsible adult to locate the account.
  3. Verify your account with either the email address, or billing method information, on file with your existing YMCA account.
  4. NOTE: If you do not have an email on file with your member record, or if your email address is associated with more than one membership record, your online account will not be able to be verified via email and you will need to call your home branch to complete this process. We strongly recommend you do not create a new account as it will create a duplicate record and not be synced with your existing YMCA account.
  5. If you choose to verify your account using your billing information, you will be prompted to create your online account by entering an email address and choosing a password in the next pop-up screen.
  6. If you choose to verify your account using your email address, a password re-set link will be sent to your account email address. This email will come from ‘DONOTREPLY@ymcamemphis.org’ with the subject ‘Requested Password Reset’.
  7. Follow the link in this email to set your account password and complete the online activation process. Now, you can log-in and begin searching and registering for programs.

cta-get-started

 

 

Frequently Asked Questions

Q: I receive the message “this is not unique”

This means that the email address is not unique in the system and doesn’t know which member record to use. Contact your local branch so they can assign you a password on the correct account.

Q: How do I login to my account?

  • Click on the My Account link at top of website
  • Enter e-mail address
  • Enter Password & Login 


Q: What do I do if I forgot my password?

  • Click ‘Forgot Password’
  • A window will open up to prompt you to enter your e-mail address
  • Enter your e-mail address & Click ‘Submit’
  • An e-mail will be sent to the e-mail address provided with steps to update your password
  • Select the link provided in the e-mail You will then be prompted to update your password
  • Click ‘Submit’
  • Continue to browse for programs or membership as needed 


Q: I have been locked out of my account

Even if your password is reset by your home branch you will be locked out of your account for 1 hour. During that time, you will need to contact a branch to register for programs.

Q: How do I get a receipt?

  • Log on to your Account Click on ‘Payment History’
  • Select the drop down list for the date range needed
  • Click the arrow next to each payment method to see the details of the fees
  • Click the printer icon to view a ‘Printer Friendly’ receipt option 


Q: How do I update my account info/update credit card?

  • To update your credit card expiration date:
 Go to ‘Billing Methods’ section

  • Select each billing method to edit the information

  • Update as needed
 & Click ‘Submit’

  • Select the red icon next to each billing method if you would like to completely remove the credit card or bank draft from your record. Please note: you cannot delete a draft method that is currently being used for membership, scheduled program payments, or scheduled pledge payments.
    • To add a new credit card or EFT to your account:
      • Go to ‘Payment Management’ section
 Click ‘Add Credit Card’ or ‘Add Bank Draft’
      • Enter the billing method information Click ‘Submit’

    • To update the billing method associated with your membership:
      • Select the ‘Edit’ pencil next to the billing method within ‘Account Summary’ section

      • Select new billing method from the drop down list
 & Click ‘Submit’

      • If you do not see the your preferred billing method, go to the ‘Payment Management’ section and add a new billing method
    • To update a scheduled payment for a program:
      • Click on ‘My Balance’

      • Select ‘Cancel’ or ‘Reschedule’ next to each scheduled payment
      • Enter a new date or select correct billing method
 & Click ‘Update Schedule