Reopening Guidelines

Welcome Back!

We are are so excited to have you back at the Y. Before you come for your first visit, check out some of our new policies and procedures.


Please review the following protocols that have been implemented for your safety:

  • Health Screen is required: Both staff and members will receive a health screen upon entering the building. You must pass the health screen to be able to check into our facilities.

  • Clean Your Hands: Upon entering our facilities and before exiting our facilities, you will be asked to wash or sanitize your hands.

  • Face Coverings: You are required to you wear a face covering/mask while in our facilities for your protection and others. Our staff will also be required to wear protective face coverings.
    Face coverings are required upon entry, in all common areas, when checking in, at the welcome center, in the Child Watch area (children over the age of 5), and when indoors and less than 6 feet apart from your neighbor that does not live in your household. Face covering is optional when you are working out and socially distant more than 6 feet apart from someone that does not live in your household. You are also not required to wear a face covering while swimming, but as that you maintain 6 feet apart in the water.

  • Self-Scanning: Members will be asked to self-scan to allow for limited contact entry. No transactions will be available at the Welcome Center to reduce the number of individuals in our lobbies and reduce staff/member interaction. Members will also be asked to check out of our facilities so that we can keep an accurate measure of our occupancy. Occupancy will be limited based on CDC guidelines.

  • 6FT Social Distancing Policies: All individuals in our facilities will be required to follow social distancing practices and maintain a 6 feet distance from other members and staff. Signage will be prominently displayed in our facilities to help bring awareness to this requirement.

  • Access May Be Restricted in Certain Areas: All open areas inside the Y have been evaluated and redesigned where necessary to help ensure social distancing between members. This may mean that some areas and equipment will be closed in order to allow for social distancing.

  • Limited Time In Our Facilities: Members will be required to limit workouts to 45 minutes, following guidelines from our local government and health officials.

  • Wipe Down Equipment:  Help us reduce the risk of exposure by wiping down all equipment, weights, mats, etc. with the provided cleaning materials before and after your workout.

  • Expect Reduced Capacity: To ensure proper social distancing, our wellness areas will have a limited capacity. At times of full capacity or if there is a line at our welcome center, you will be asked to wait in a designated area until space is available. Look for floor markers that will mark 6FT spacing in waiting areas.

  • Reserve Spots in Group Exercise, Child Watch, and Pools: Due to reduced capacities, we will limit the number of participants in Group Exercise, Child Watch and our swimming pools. You will need to register for a spot to reserve your place. 

Branch Reservations - Group Exercise, Pools, & Child Watch


We are excited to share our new class reservation system for group exercise, water aerobics, lap lanes, and child watch. To promote social distancing, class sizes will be monitored and members will be asked to reserve their spots.

  • You must register for an appointment to guarantee your spot.
  • Registrations can be made up to 48 hours in advance.
  • Same day appointments will be accepted if there is room available in the class.
  • Reservations for Group Exercise, Aquatics, and Child Watch can also be made at branch locations.
  • Due to limited capacity, guests are not able to make reservations at this time.

To reserve your spot for Lap Swimming, Open Swim, Child Watch, or Group Exercise, you will need to create an account with our new online reservations system. 


You can also register for Group Exercise classes, Open Swimming/Lap Swimming, and Child Watch at the branch Welcome Center.

  • You must register for an appointment to guarantee your spot.

Registrations can be made up to 48 hours in advance. Same day appointments will be accepted if there is room available in the class.


Pool Guidelines

Planning To Visit A Pool Location? Learn more about our guidelines and pool policies before your visit.



Branch Hours & Amenities

Check out the current Branch Hours & Current Amenities by finding your home branch location.




Doing Your Part To Reduce the Spread:

  • Remember to Stay Home if You’re Sick: Members should stay home if they don’t feel well. The CDC and state public health officials encourage seniors and members of vulnerable populations, including those with underlying health conditions, to stay at home.

  • Bring a Towel, a Mask and a Water Bottle: Members will be asked to bring their own water bottle and a workout towel (if needed). The Y also requests that members bring a mask and wear it whenever possible, especially in common areas where other members are present.

  • Limit Your Visit: At this time our branches will not be able to process any transactions at our facility Welcome Centers to reduce the number of individuals in our lobbies and to practice safe social distancing by reducing the staff/member interaction.

    If you have a question about your membership account, please contact our Customer Support Center instead of visiting our facilities. Due to a high volume of calls we suggest emailing customer support at If you need to speak with someone over the phone, you can call our Customer Support line at 901.766.7677 between the hours of 6:00 a.m. - 7:00 p.m. Monday - Friday.

    Learn more about our membership policies here.



Virtual Options Still Available

We continue to offer great virtual workouts options for those of you who choose to stay home. Learn more about virtual workouts from Les Mills, Matrix, and more on our website and social media pages!

Learn More



We are more committed than ever to providing you with the highest quality service and look forward to seeing you soon!