Membership & Program Portal

Welcome to the Y. Our membership and program portal allows you to:

  • Join the Y
  • Register for programs
  • Update your contact information
  • Schedule payments
  • Change billing information

Please review the instructions below before beginning the process of setting up your online account.

Access My Account

Membership and Program Portal FAQs

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What types of memberships do you offer?

Household: Two adults (age 19+) living in the same household & dependent children of either adult.

Household Plus One: Three adults (19+) in the same household & their dependent children.  This is a household membership with an additional $20 per month.

Household Plus Two: Four adults (19+) in the same household & their dependent children. This is a household membership with an additional $40 per month.

Individual: Ages 19 and up.

Youth: Ages 18 and under.

Corporate Membership:

The Y is very proud of the many companies who invest in the good health of their employees through endorsing and supporting the YMCA Corporate Membership Program. Please contact our Corporate Membership Department at 901-766-7677

 

Do you offer day passes or class punch cards?

As a membership based organization we do not offer day passes or punch cards for class attendance. Our members have the ability to share their Y experience within our guest policy below.

May I bring a guest?

Want to share your Y experience with a friend?  Here is what you need to know about our Guest Policy.

Members may bring a guest(s) as follows:

  • Guest fee must be paid at the YMCA Welcome Center
  • Member must be 18 years of age or older and remain at the YMCA with the guest at all times.
  • Members 17 years of age and younger cannot bring guests.
  • Member may bring up to 2 guests per visit with fee paid
  • Guests may utilize the YMCA a maximum of 2 visits per year
  • Guests 16 years of age and older must produce a valid ID and complete a non-member participant waiver
  • Guests 15 years of age or younger must complete a non-member participant waiver with an adult member signature.

Guest Fees

  • 16 years of age and older = $10
  • 6 to 15 years of age = $5
  • 5 years of age and younger = Free
  • Out of Town Guests with valid YMCA Membership = Free (AWAY Members)

Out of Town Guests 18 years and older with an out of town driver’s license (address outside 50 mile radius of the YMCA) are welcome at the YMCA by completing a non-member participant waiver and paying a fee.

  • Out of town guests under 18 may not use the YMCA without an adult guardian.
  • Out of town guests with youth ages under 18 must remain at the YMCA with the youth at all times and provide their signature to the non-member participant waiver. Guest fee required.

During peak seasons some locations may limit guest visits or area usage for the benefit of our members. Please check with your local Y to verify their guest allowances.

How do I schedule an orientation?

As part of your YMCA membership you receive a free orientation or wellness goals meeting.  To schedule you may call the branch or stop by the Welcome Center.

Can I put my membership on hold?

Members may place their drafting membership on hold for up to three months in a twelve month period.

See a Welcome Center team member for more information on this option.

How do I cancel my membership?

YMCA of Memphis and the Mid-South requires a 30 day notice prior to the next scheduled draft date for all cancellations.

Your YMCA membership continues for one month after your final draft. Cancellation of membership must be done in person at the branch or sent via registered mail. Membership continues until the YMCA of Memphis & the Mid-South receives this notice.

A six-month and/or annual membership is non-refundable, non-transferable and not able to be placed on hold at any time during the terms of your membership.

The Y reserves the right to cancel your membership due to code of conduct violations, non-payment, or other situations that deem it necessary

Members may place their drafting membership on hold for up to three months in a twelve month period.

When can my child go into the Wellness Center?

• Under 10: Not permitted to exercise on Wellness Floor or in adult Group Exercise classes.

• Ages 10-14: Must take Youth Wellness Orientation to exercise on the Wellness Floor.

• Ages 10-12: Only permitted to exercise on Wellness Floor or attend adult Group Exercise classes with a parent or guardian that is also working out in that area after completing the Youth Wellness Orientation.

• Ages 13-14: Permitted to exercise on the Wellness Floor and Group Exercise classes without parental guidance after completing the Youth Wellness Orientation.

• Ages 15 and above: Permitted to exercise without parental guidance, and without taking the Youth Wellness Orientation.

Can my child attend a group exercise class?

• Ages 10-12:Permitted to attend adult Group Exercise classes with a parent or guardian that is also working out in that area after completing the Youth Wellness Orientation.

• Ages 13-14: Permitted to exercise on the Wellness Floor and Group Exercise classes without parental guidance after completing the Youth Wellness Orientation.

• Ages 15 and above: Permitted to exercise without parental guidance, and without taking the Youth Wellness Orientation.

May I bring my pet to the YMCA?

Pets are not permitted on YMCA of Memphis & the Mid-South property unless the Y is hosting a pet-specific community event.

Service dogs are exempt from the limitations while in the performance of their duties.

When is the Y open?

Hours of operation may vary by location.  Please check your branch page for specific hours.
As an association we will be closed on the following holidays:

Easter Sunday
Thanksgiving Day
Christmas Day

Days with adjusted hours:

New Year’s Eve
Memorial Day
Independence Day
Labor Day
Thanksgiving Week: Wednesday & Friday
Christmas Eve

Inclement Weather

The YMCA occasionally needs to close due to inclement weather. We do this to keep our members and staff safe when the weather is threatening. We will post on our website, social media, and mobile app when such a situation arises.

What are the Gymnasium Guidelines?

Gymnasiums are available at several local Ys.  Open gym time is pursuant to local branch availability.  Members are asked to conduct themselves in accordance with the YMCA Code of Conduct. Violations of the Code of Conduct during gym play may result in a warning, suspension or cancellation of membership.

  •         Non-marking soled shoes required
  •         Shirts must be worn at all times
  •         All shorts and pants must be worn at waist level
  •         Dunking is prohibited
  •         Foul language and profanity is prohibited
  •         Food, drinks and gum are not allowed in gym except for bottled water
  •         Guests may be limited based on capacity; please check with local Y
  •         Members age 13 and older may use the gym unaccompanied

Children 12 and younger must be accompanied by a parent, guardian or sibling age 18 or older, who must remain in the gym area with the child.

Can I use my membership at other YMCAs?

Yes!  As part of the YMCA movement you have access to YMCAs across the country

 

Nationwide Membership enables you to visit any participating Y in the United States through membership at your “home” YMCA (your home location is the association that enrolled you as a member and that collects your membership dues).

We offer this because we want to help you reach your health and wellness goals wherever you live, work or travel. This is an essential part of our cause of strengthening communities.

What You Need to Know
- Valid for active, full facility YMCA members
- Nationwide member visitors must use their home Y at least 50% of the time
- Program-only participants and special memberships are not eligible for Nationwide Membership
- If you are traveling check here for participating YMCA’s

What are the Y’s expectations of members?

The YMCA is committed to youth development, healthy living and social responsibility.  As such, behavior inconsistent with our mission and cause is not permitted on YMCA property or program sites. This includes, but is not limited to:

  •         Profanity or abusive language
  •         Theft or destruction of property
  •         Physical contact with and/or threatening other YMCA members, staff or program participants
  •         Use of tobacco products or electronic/vaping products
  •         Consumption of alcohol

The YMCA Board of Directors has directed the staff to monitor the activities and behavior of Y members.  Behavior inconsistent with our Code of Conduct will be dealt with and may result in termination of facility access, membership and/or program participation privileges. If a member's facility access is revoked due to a Code of Conduct Violation, it will not be reinstated.

It is the goal of the YMCA to provide a safe place for individuals and families to grow and thrive in spirit, mind and body.  The YMCA of Memphis & the Mid-South prohibits the carrying or possession of firearms, tasers, large knives or other objects determined to be dangerous on YMCA property or program space by anyone other than public law enforcement officers.

In an effort to provide a healthy environment for all our members and program participants, YMCA facilities and program sites are tobacco and vaping free zones.

In an ongoing effort to maintain a safe environment for children, adults and families, the use of cell phones or other devices for audio, camera and/or video recording is strictly prohibited in all locker rooms, bathrooms and work out areas.

How do I get to my online account to register for programs or update draft information?

Click here to learn how to access your account if you have never connected.


Click here if you know your User ID and password

I joined at a branch, how do I access my account?

  • Click the middle box “Find My Account” option
  • Enter the last name, birthdate (MM/DD/YYYY format), and zip code associated with your YMCA account record and click submit to find your account. This system only searches adult information. If registering a child for a program, please search for the responsible adult to locate the account.
  • Verify your account with either the email address, or billing method information, on file with your existing YMCA account.
    • NOTE: If you do not have an email on file with your member record, or if your email address is associated with more than one membership record, your online account will not be able to be verified via email and you will need to call your home branch to complete this process. We strongly recommend you do not create a new account as it will create a duplicate record and not be synced with your existing YMCA account.
  • If you choose to verify your account using your billing information, you will be prompted to create your online account by entering an email address and choosing a password in the next pop-up screen.
  • If you choose to verify your account using your email address, a password re-set link will be sent to your account email address. This email will come from ‘DONOTREPLY@ymcamemphis.org’ with the subject ‘Requested Password Reset’.
  • Follow the link in this email to set your account password and complete the online activation process.

I receive the message “this is not unique”

This means that the email address is not unique in the system and doesn’t know which member record to use. Contact your local branch so they can assign you a password on the correct account.

How do I login to my account?

  • Click Here
  • Enter e-mail address
  • Enter Password & Login

What do I do if I forgot my password?

  • Click ‘Forgot Password’
  • A window will open up to prompt you to enter your e-mail address
  • Enter your e-mail address & Click ‘Submit’
  • An e-mail will be sent to the e-mail address provided with steps to update your password
  • Select the link provided in the e-mail You will then be prompted to update your password
  • Click ‘Submit’
  • Continue to browse for programs or membership as needed

I have been locked out of my account

Even if your password is reset by your home branch you will be locked out of your account for 1 hour. During that time, you will need to contact a branch to register for programs.

How do I get a receipt?

  • Log on to your Account Click on ‘Payment History’
  • Select the drop down list for the date range needed
  • Click the arrow next to each payment method to see the details of the fees
  • Click the printer icon to view a ‘Printer Friendly’ receipt option

How do I update my account or credit card?

  • To update your credit card expiration date:
    • Go to ‘Billing Methods’ section
    • Select each billing method to edit the information
    • Update as needed & Click ‘Submit’
    • Select the red icon next to any billing method you would like to completely remove from your record. Please note: you cannot delete a draft method that is currently being used for membership, scheduled program payments, or scheduled pledge payments.
  • To add a new credit card or EFT to your account:
    • Go to ‘Payment Management’ section Click ‘Add Credit Card’ or ‘Add Bank Draft’
    • Enter the billing method information Click ‘Submit’
  • To update the billing method associated with your membership:
    • Select the ‘Edit’ pencil next to the billing method within ‘Account Summary’ section
    • Select new billing method from the drop down list & Click ‘Submit’
    • If you do not see the your preferred billing method, go to the ‘Payment Management’ section and add a new billing method
  • To update a scheduled payment for a program:
    • Click on ‘My Balance’
    • Select ‘Cancel’ or ‘Reschedule’ next to each scheduled payment
    • Enter a new date or select correct billing method & click ‘Update Schedule’

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